Loyalty Program
ĐỐI VỚI KHÁCH HÀNG VIỆT NAM:
1. KHÁCH HÀNG VIP
1.1 Các hạng thẻ - Tổng số tiền mua % chiết khấu:
1.2 Hạng thẻ sẽ được áp dụng trong thời hạn một năm kể từ thời điểm quý khách hàng được thăng hạng:
Ví dụ: Khách A đang ở hạng thẻ GOLD (Vàng) vào ngày 04/09/2021 (tổng số tiền mua đạt 35 triệu trở lên), thì khách sẽ nhận ưu đãi chiết khấu 10% đến hết ngày 04/09/2022.
Trong thời gian một năm như trên nếu quý khách hàng mua sắm đạt mức Platinum (tổng số tiền mua đạt trên 50 triệu), thì hạng mức của quý khách sẽ được cập nhập thành thẻ hạng Platinum (Bạch kim). Thời hạn có hiệu lực sẽ được gia hạn 1 năm bắt đầu từ ngày thăng hạng Platinum (Bạch kim).
(Ví dụ từ ngày 04/12/2021 và kết thúc vào ngày 04/12/2022. Sau ngày 04/12/2022 thì quý khách cũng sẽ không nhận được ưu đãi chiết khấu 15%).
Trong trường hợp quý khách vẫn duy trì mức mua hàng từ 35 triệu đến 49 triệu thì quý khách vẫn giữ hạng thẻ Gold (Vàng) trong 1 năm tới.
Tuy nhiên, nếu khách hàng giảm mức mua hàng xuống dưới 35 triệu thì hạng thẻ của quý khách giảm xuống hạng thẻ Silver (Bạc).
Và nếu giảm mức mua hàng xuống hẳn 15 triệu thì quý khách sẽ không được nhận thêm ưu đãi chiết khấu nào.
Lưu :
○ Mức chiết khấu được tính theo giá trị hàng đã mua được cộng dồn trong 1 năm.
○ Không áp dụng với khách hàng đã mua qua sàn thương mại điện tử, pop-up.
○ Các sản phẩm mua trong chương trình khuyến mãi sẽ không được tích điểm
○ Chiết khấu được phân thành 3 hạng tương đương 3 tổng giá trị hàng đã mua.
○ Thẻ có thời hạn sử dụng trong vòng 1 năm kể từ thời điểm tích điểm cuối cùng.
○ Khách hàng không có quyền chuyển nhượng, chuyển giao hạng thẻ qua người khác.
○ Bất kỳ số tiền / giá trị nào có trong thẻ của bạn không thể được hoàn trả.
○ Thẻ sẽ được áp dụng vào các cửa hàng MAVEN tại Việt Nam: cửa hàng Nguyễn Trãi, cửa hàng Bà Triệu.
2. ƯU ĐÃI CHO KHÁCH VIP TỪNG HẠNG THẺ
|
SILVER |
GOLD |
PLATINUM |
|
Giảm 5% cho tất cả hoá đơn |
Giảm 10% cho tất cả hoá đơn |
Giảm 15% cho tất cả hoá đơn |
|
Nhận trước thông tin ưu đãi và BST mới |
Nhận trước thông tin ưu đãi và BST mới |
Nhận trước thông tin ưu đãi và BST mới |
|
Nhận quà đặc biệt trong tháng sinh nhật |
Nhận quà đặc biệt trong tháng sinh nhật |
Nhận quà đặc biệt trong tháng sinh nhật |
Lưu ý: Không áp dụng ưu đãi đồng thời với các chương trình khuyến mãi khác
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FOR THAILAND:
1. ลูกค้า VIP
1.1 ระดับสมาชิก - เปอร์เซ็นต์การซื้อและส่วนลดทั้งหมด:
1.2 ระดับแต้มสะสมของสมาชิกรจะมีผลบังคับใช้ภายในหนึ่งปีนับจากเวลาที่ระดับบัตรของคุณได้รับการอัปเกรด:
ช่น หากลูกค้า A อยู่ในระดับบัตร GOLD ในวันที่ 4 กันยายน 2564 (ยอดซื้อรวม 65,000 บาทขึ้นไป) ลูกค้า A จะได้รับส่วนลด 10% ถึงวันที่ 4 กันยายน 2565
กรณีที่ 1:
ในช่วงหนึ่งปี เมื่อยอดซื้อของลูกค้าถึง 95,000 บาท ระดับบัตรของคุณลูกค้าจะถูกอัพเกรดเป็นบัตร Platinum อายุการใช้งานจะขยายออกไปอีกหนึ่งปีนับจากวันที่ระดับสมาชิกของคุณกลายเป็น Platinum
(เช่น ระดับบัตรของคุณจะเป็น Platinum ตั้งแต่วันที่ 4 ธันวาคม 2564 ถึง 4 ธันวาคม 2565 หลังจากวันที่ 4 ธันวาคม 2565 คุณจะไม่ได้รับส่วนลด 15% อีกต่อไป)
กรณีที่ 2:
ในกรณีที่คุณรักษาคะแนนสมาชิกระหว่าง 65,000 ถึง 95,000 บาท คุณจะยังคงระดับบัตร GOLD สำหรับปีหน้า
อย่างไรก็ตาม หากลูกค้าลดการซื้อให้เหลือน้อยกว่า 65,000 บาท ระดับบัตรของคุณจะลดลงเหลือระดับ Silver
และหากลดยอดซื้อเหลือ 30,000 บาท จะไม่มีส่วนลดเพิ่มเติมอีก
หมายเหตุ:
○ ส่วนลดคำนวณตามมูลค่าของสินค้าที่ซื้อสะสมใน 1 ปี
○ โปรแกรมสะสมแต้มไม่สามารถใช้ได้กับคำสั่งซื้อที่ทำผ่านช่องทางอีคอมเมิร์ซหรืออีเวนต์ Pop-up
○ ส่วนลดแบ่งออกเป็น 3 ระดับ เทียบเท่ากับ 3 ยอดซื้อสะสมทั้งหมด
○ บัตรมีอายุการใช้งาน 1 ปี นับจากเวลาที่สะสมคะแนนล่าสุด
○ ลูกค้าไม่มีสิทธิ์โอนหรือมอบระดับสมาชิกให้กับบุคคลอื่น
○ จำนวนเงิน/มูลค่าใดๆ ในบัตรสะสมคะแนนของคุณไม่สามารถขอคืนได้
2. ข้อเสนอพิเศษสำหรับลูกค้าวีไอพีในแต่ละระดับของบัตร
|
SILVER |
GOLD |
PLATINUM |
|
ส่วนลด 5% สำหรับการซื้อสินค้าในครั้งถัดไป
|
ส่วนลด 10% สำหรับการซื้อสินค้าในครั้งถัดไป |
ส่วนลด 15% สำหรับการซื้อสินค้าในครั้งถัดไป |
|
รับข้อมูลข่าวสาร ข้อเสนอล่าสุดและ New Collection ล่วงหน้าก่อนใคร |
รับข้อมูลข่าวสาร ข้อเสนอล่าสุดและ New Collection ล่วงหน้าก่อนใคร |
รับข้อมูลข่าวสาร ข้อเสนอล่าสุดและ New Collection ล่วงหน้าก่อนใคร |
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รับของขวัญพิเศษในเดือนเกิดของคุณ |
รับของขวัญพิเศษในเดือนเกิดของคุณ |
รับของขวัญพิเศษในเดือนเกิดของคุณ |
หมายเหตุ: ข้อเสนอสุดพิเศษนี้ไม่สามารถใช้ร่วมกับโปรโมชั่นอื่นๆ ได้
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FOR SINGAPORE & OTHERS:
1. VIP CUSTOMERS
1.1 Card levels - Total purchase and discount percent:
1.2 Card levels will be valid and applied within one year from the time your card level is upgraded:
For example, if Customer A reaches the Gold card level on September 4, 2021 (with a total purchase amount between $2,000 and $2,999), Customer A will receive a 10% discount until September 4, 2022.
During a year, when the customer's total purchase amount reaches $3000 or more, your card level will be upgraded to Platinum. The validity period will be extended for one year starting from the date your card level becomes Platinum.
(For example, your card level will be Platinum from December 4, 2021, to December 4, 2022. After December 4, 2022, you will not receive a 15% discount anymore)
In case you maintain your total purchase of between $2000 and $2999, you will still keep the Gold card level for the following year.
However, if the total purchases drop below $2,000 but remain between $1000 and $1999, the card level will be downgraded to Silver.
And if your purchases fall below $1,000, the customer will not receive any additional discounts.
Note:
○ The discount is calculated according to the value of the purchased goods accumulated in 1 year.
○ Do not apply to orders purchased through e-commerce channels, pop-up events.
○ The sale product will not accumulate points in the loyalty program.
○ The discount is divided into 3 levels equivalent to 3 total purchase amounts.
○ The card has a validity period of 1 year from the time of the last point accumulation.
○ Customers do not have the right to transfer or hand over card levels to other individuals.
○ Any amount/value in your card cannot be refunded.
○ The card will be valid and applied at MAVEN store branches in Singapore
2. PREFERENTIAL OFFERS FOR VIP CUSTOMERS OF EACH CARD LEVEL
|
SILVER |
GOLD |
PLATINUM |
|
5% discount on all invoices |
10% discount on all invoices |
15% discount on all invoices |
|
Receive the information on the latest promotion and the New Collection in advance |
Receive the information on the latest promotion and the New Collection in advance |
Receive the information on the latest promotion and the New Collection in advance |
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Receive special gifts in your birthday month |
Receive special gifts in your birthday month |
Receive special gifts in your birthday month |
Note: The preferential offers are not applied simultaneously with other promotions.